Shipping Policy
This policy is applicable to (United States) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
A. Shipping Cost
Free Shipping On All Orders.
B. Transit, Handling & Order Cut Off Time
Generally, shipments are in transit for 3 – 7 days (Monday to Friday).
Order cut off time will be 10:00 PM China Standard Time (Shanghai).
Order handling time is 1 - 2 business days (Monday to Friday).
C. Delivery Terms
We use the Standard Shipping to deliver the product.
D. Order Acceptance & Pricing
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
E. What happens after I place an order
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email info@lightsunion.com or Call Us at +86 13178680871 with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
F. How do I check the status of my order
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email info@lightsunion.com or Call Us at +86 13178680871 and we will assist you from there.
G. Change of Address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@lightsunion.com or Call Us at +86 13178680871.
H. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
I. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Privacy Policy
This Privacy Policy describes how www.lightsunion.com collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@lightsunion.com or by mail using the details provided below:
info@lightsunion.com
Room 5B08E, 5th Floor, Tianji Building, Tianan Cyber City, No. 8, Tairan 5th Road, Tianan Community, Shatou Street, Futian District, Shenzhen 518000 Guangdong, China
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
| Purpose of collection | To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. |
|---|---|
| Source of collection | Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED]. |
| Disclosure for a business purpose | Shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION]. |
| Personal Information collected | Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site [ADD OR SUBTRACT ANY OTHER PERSONAL INFORMATION COLLECTED]. |
Order information
| Purpose of collection | To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. |
|---|---|
| Source of collection | Collected from you. |
| Disclosure for a business purpose | Shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS]. |
| Personal Information collected | Name, billing address, shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), email address, and phone number. |
Customer support information
| Purpose of collection | To provide customer support. |
|---|---|
| Source of collection | Collected from you. |
| Disclosure for a business purpose | Shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION]. |
| Personal Information collected | Name, email address, and message content. |
Minors
The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from individuals under 13. If we become aware that we have collected Personal Information from individuals under 13 without verification of parental consent, we take steps to delete that information.
Using Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with confirmations). Additionally, we use this information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns).
Sharing Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access the Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information above.
Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example, if you place an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Cookies
We use cookies to help us analyze our website traffic, improve your user experience, and provide you with personalized content and advertising. Below is a list of cookies used on our site:
| Cookie Name | Purpose | Duration |
|---|---|---|
| _gid | Used to distinguish users and to collect information on how the site is used. | 24 hours |
| _ga | Used to distinguish users and to collect information on how the site is used. | 2 years |
| _gat | Used to throttle request rate to limit the collection of data on high traffic sites. | 1 minute |
| _fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months |
| _hjid | Used to identify unique visitors to the website and to store a user’s possible login status. | 1 year |