Lights Union Return & Refund Policy (United States & International Orders)

By placing an order through Lights Union, you agree to the terms below. These policies ensure you are fully aware of our return and refund procedures and apply to orders shipped to the United States and other countries.

A. 30-Day Return Policy

1. You have 30 days after receiving your order to request a return.
2. Items must be in the same condition as received, unused, with all original tags and packaging, and accompanied by a receipt or proof of purchase.

B. Return Process

1. To initiate a return, contact info@lightsunion.com or call +86 13178680871.
2. If approved, we will provide the return address and instructions.
3. Inspection at our warehouse may take 1–7 business days.
4. After approval, a replacement will be sent or a full refund issued.
5. Items returned without prior approval will not be accepted.
6. International orders may require longer shipping times; please contact our sales team in advance.

C. Return Method

1. Returns must be sent by mail with photo or video evidence.
2. International customers should use traceable shipping services.

D. Damaged, Defective, or Incorrect Items

Defective Products:
1. Inspect your order upon receipt and contact us immediately if defective, damaged, or incorrect.
2. Return shipping is free; no restocking fee applies.
3. Missing accessories will be replaced.

Customer Remorse:
1. If you purchased the wrong item or no longer need it, return shipping is the customer's responsibility.
2. Any damage found after return will be listed, and the refund adjusted accordingly with evidence provided to the customer, who can claim compensation from the logistics company.

E. Exchanges

1. The fastest way to exchange an item is to return the original item (per the process above) and place a separate order for the new item.
2. Contact info@lightsunion.com or +86 13178680871 for guidance. Our sales team will help find the optimal solution to minimize waiting time.

F. Return Shipping Fees

1. Defective products: shipping fees are covered by us.
2. Customer remorse: shipping fees are the customer's responsibility.
3. International customers should confirm shipping costs and methods in advance.

G. Refunds

1. After we receive and inspect your return, we will notify you whether the refund is approved.
2. If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary with your bank or credit card company.
3. If more than 15 business days pass after approval without receiving the refund, please contact info@lightsunion.com or call +86 13178680871.

Note

1. If a customer does not follow the above process, fails to communicate, or disputes payment with the credit card company while keeping the product, this is unacceptable.
2. We will provide evidence to the credit card company and may pursue legal action, including filing a lawsuit or reporting to the police, depending on the severity.