We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to United States country.
By placing an order through Lights Union you are agreeing to the terms below.
A. 30-day Return Policy
We have a 30-day return policy. You have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
B. Return Process
To start a return, you can contact us at info@lightsunion.com or call us at +86 13178680871. If your return is accepted, we’ll provide you with a return label to send the product back to our offices as well as instructions on how and where to send your package. The inspection could take around 1-7 business days. After that, you’ll receive a new product. Once we have received the product, we will refund the full amount. If items are sent back to us without first requesting, the return will not be accepted.
C. Return Method
Your option to send us your return: By Mail
D. Damaged And Wrong Products Or Issues
Damages and issues (Defective Products):
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For defective products, return shipping is free. This means your shipping fee is USD 0.00 and the re-stocking fee is USD 0.00.
For Your Responsibility (Customer Remorse):
Please inspect your order upon reception and contact us immediately if the item you purchased by mistake no longer needs or if you received the wrong product so that we can evaluate the issue and make it right. For customer remorse products, you are responsible for the actual cost of return shipping. The re-stocking fee is USD 0.00.
E. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need to exchange an item, please contact us at info@lightsunion.com or call us at +86 13178680871.
F. How Can You Get Your Return Shipping Label
Defective Product: Download and Print
Customer Remorse: Customer Responsibility
G. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@lightsunion.com or call us at +86 13178680871.