Generally, there are two reasons for return:
We are certain that you will adore your Lights Union order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply to the shipping update emails and we will make it right.
Order confirmation and shipping confirmation will be sent to your registered email or mobile number.
The order confirmation will be sent right after you have placed the order through to your email address or mobile number you have registered when you place the order.
And the shipping confirmation will be sent within 2-7 days after you receive the order confirmation through to your email address or mobile number you have registered when you place the order.
If you haven't received one of the confirmation emails above, please contact us at info@lightsunion.com.
Cancelling orders is only possible within 4 hours after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may be able to cancel your order, so please contact us if you haven't received the shipment confirmation.)
Our policy lasts 60 days. If 60 days have gone by since you have received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.